Returns & Refunds

Return or Replacement Requests

Please contact us within 15 days of delivery to request a return, refund review or replacement. Include your order number, proof of purchase, a description of the issue and clear photographs when the item is damaged, defective or incorrect. Please wait for our instructions before sending anything back.

Eligibility

We accept requests for items sent by us that are faulty or incorrect because of an error on our end. Returned items must be accompanied by proof of purchase and should include their original packaging and supplied accessories where available. Items that do not meet the applicable conditions may be ineligible. This policy does not limit any rights you have under applicable consumer law.

Damaged, Defective or Incorrect Items

Check your order on arrival and contact us promptly about damage or an incorrect item. We will review the circumstances and explain the available return, replacement or refund options. Do not discard the item or packaging before we have reviewed the issue.

Return Shipping

Customers pay return shipping unless the return is quality-related or required otherwise by applicable law. For approved quality-related returns, return shipping costs are refundable. Please confirm the return address and shipping instructions with us first. The company contact address is not an automatic return address.

Cancellations and Order Changes

Contact us as soon as possible if you need to cancel or change an order. Cancellation can be accepted before the item has been produced or shipped. Adjustments depend on the order’s current status; an order that has already shipped cannot be cancelled.

Refunds

After receiving and inspecting an approved return, we will email you the outcome. Approved refunds are issued to the original payment method. The time for the funds to appear depends on your bank or payment provider. Original shipping charges are generally non-refundable, except where required by law or confirmed as part of an approved resolution.

Exchanges and Partial Refunds

For an incorrect item, we may arrange to resend the correct product. Other exchanges depend on availability and the case review. Where suitable, a partial refund may be offered as an alternative to returning an item; any such arrangement will be discussed with you first.

Excluded Items

Gift cards and downloadable products are not returnable. Hygiene-sensitive or other specially restricted items, if offered, may be ineligible where the restriction is clearly stated on the product page and permitted by applicable law.

Contact Information

Company: Jiangxi Binchuang E-Commerce Co., Ltd.
Email: tavoneliq@gmail.com
Telephone: +1 860 313 8140
Address: Room 528-4, 5th Floor, E-Commerce Center, Changping Township, Shangli County, Pingxiang City, Jiangxi Province, China
Website: tavoneliq.com